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- Phone Number
Billing: Phone support is available for our billing partners / distributors (BlueSnap - callback available for order verification, Avangate, ShareIt, PayPal) at numbers provided on their contact pages, on their official sites, based on their policy. Billing sites can't assist with technical inquiries and have own support policy.
Technical: As listed in Support Policy below, due to the technical nature of our services that requires written communication, strict security, indentity and order verification, staff that may not be available at precise moments, support is only available in written trough this tickets system.
Use form above to submit your inquiries, include order email/number if available and appropriate staff will try to address these as soon as available.
- Phishing/Scam Alert: This web based tickets system is the only authorised form of support we provide. If you get in contact outside our site (on email, phone, message boards, IM, social networking, live persons or offices) to what appears to be VideoWhisper staff/partners, never provide sensitive details and always come to our site to clarify any information using this tickets system. Order VideoWhisper services only from links obtained directly from VideoWhisper web pages (site or ticket pages). We will not be able to provide any type of assistance if you make payments or get into contracts with 3rd parties.
- There were many reports recently about missing confirmation emails. This is usually related to spam filters and mail server settings: emails are blocked by client mail server.
Try with a free GMAIL account and create filters for our emails to never send to spam.
This is required mainly because our technical emails contain multiple reference links and sometimes hosting info including IPs that trigger spam filters.
- Members: If you submit tickets with same email as for your member account you'll be able to see all tickets listed for future reference.