Setup Information

After ordering any of these plans send us the domain name you plan to use with it. You can point your domain's name servers to the ones we'll provide or you can access it using the dedicated ip (without hosting a domain).
Because these plans are managed, each account setup is done manually by our staff and it can take a couple of days to be ready. Activity is reduced on weekends so setups for orders placed during or right before weekend are usually done on Monday. Delays also occur for other non working days.

What's the difference between 100Mbps and 1000Mbps connections?

While both 100Mbps and 1000Mbps can theoretically accept unlimited number of connections, server bandwidth possibilities limit the video streams that can be served depending on bandwidth required per stream. The hosting limits are for the total streaming bandwidth not for the number of connections.

Regular dedicated servers have 10Mbps or 100Mbps connections. At 50kb/s per stream (50kb/s=400kbps as 1 byte = 8bits), a dedicated 10Mbps connection can serve maximum 25 video streams, 100Mbps hundreds and 1000Mbps thousands. We recommend 1000Mbps plans for high traffic sites or sites that plan to host events with many simultaneous users.

Total bandwidth required depends on software streaming settings, number of simultaneous users and usage logic. For a 2 way video chat each user will upload a stream and download a stream, meaning 4 streams are used for 2 users. For a video conference where each users watches other 3 users that user will upload 1 video and download 3 so a total of 4 streams per user will be consumed. For live streaming or consultation where 1 broadcasts and everybody else watches about 1 stream per user will be required (for watching).

Most applications require multiple streams per user depending on communication logic. For good performance a 1000Mbps plan is required to host any site that estimates to have over 30 simultaneous users streaming online.

In terms of bandwidth and streaming performance Premium 1234 plans are equivalents of VPS and Premium 567 plans are over Dedicated Server (in fact these plans are equivalents of multiple normal dedicated servers). Compared to VPS and DS these plans are managed and don't require an administrator for setup and maintenance.

Server Location and Network

All servers are located physically in Unites States (Dallas, Texas). Premium plans at 100Mbps are located in the large Collo4Dallas collocation facility (connected trough Level 3, Internap, AboveNet and TW Telecom) and 1000Mbps plans in Softlayer networks (connected trough Level 3, SAVVIS, Verio and Global Crossing). All provide incredible transfer speeds and connectivity.

Managed Red5

Red5 application installation is a serviced managed by our team.
If you're not using one of our application and need to install your own, our hosting team will also require java source code for the Red5 server side rtmp application. This is required for review due to security policy.

There is a limit for number of applications our team can manage for each plan. Maximum applications means the maximum number of red5 applications our staff can install and manage for each plan (each application has a different rtmp address). All videowhisper software packages can share 1 Red5 videowhisper application, meaning you can run video conference, live streaming, 2 way video chat, video consultation with just 1 application. The maximum applications number is plan number + 1.

Spike Protection

VideoWhisper staff monitors total traffic for each account (standard cpanel traffic + rtmp traffic) and suggests upgrade options if more resources are needed.

There is a limit for spikes in bandwidth usage: no more than 10% of total monthly bandwidht can be used in a single day or 5% per day in 3 days or more. This prevents slowdown of service due to traffic spikes.
That means on a 1000Gb plan (for about 33Gb/day average use): if usage exceeds 100Gb in a singled day or 50Gb in 3 different days account should be moved to a more powerful plan. Compared to estimated daily use that's no more than 300% in a day or 150% in 3 different days.

Customers that expect spikes should get appropriate plans (get hosted on servers that can handle that without performance loss).

This keeps all accounts at good performance levels.

Dedicated Solutions

If you have your own virtual private server or dedicated server and lack the time and experience to install Red5, our server install team can provide Red5 Installation which includes installation of latest JDK and stable Red5 version.
For high traffic sites with hundreds of simultaneous users online we recommend dedicated Red5 servers.